Frequently Asked Questions

Why can't I place my Baby Gear Rental order online?

By speaking with a TBBR rental consultant we can better serve your needs. Directions and delivery locations as well other painstaking details can be captured accurately. Our consultants are trained to ask the right questions and gather the right info so your items arrive before you do. Our goal is to make your stay an enjoyable one.

How does the credit card ordering process work?

When you place your equipment order your information is entered into our reservation system.  A valid credit card holds the inventory for you. When your equipment is delivered, the authorized funds are captured through a secure processing site. 

What if I need to cancel my order?

If you cancel your reservation 48 hours before delivery, we simply remove your reservation. Otherwise, a $20 service fee is charged, but the remaining amount is voided.   After delivery, no refund is provided.

Do you charge a damage waiver?

Absolutely not!  Unlike some rental companies at the beach, we never charge our customers a damage waiver.  Why pay for damage up front that you haven't caused?  Our customers take care of our equipment as if it were their own. 

Do you sell my information to other providers or store my credit card info?

TBBR respects the privacy of its customers and does not sell or give your information to any other person or organization. TBBR does not store any credit card information for your protection.

How is the equipment delivered and picked up?

Your equipment is delivered to your destination by a qualified service technician who will assemble (if necessary) or set up the items and have them ready for your use. The items are then picked up by a technician at the end of your stay.

Do you use quality items?

We use only top-rated safety items and brand name products. Each item is safety tested, washed and sanitized before each use.   All equipment passes the Consumer Product Safety Commission standards and Canadian safety standards, too.

What if the item I have rented becomes damaged during my stay?

If an item is damaged we will replace it during your stay providing we have an additional item to give you. If not, we will pick up the item, and you will not be charged, unless the damage was caused by negligence.

Will I be charged if I damage or lose an item?

You are responsible for the full replacement value of the item.  Should the situation arise, we will inform you of the amount that will be charged to your credit card. 

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